1. Who operates the TravelOne B2B portal

The partners.travelone.md Portal ("B2B Portal") is operated under the TravelOne brand by FLY GROUP S.R.L., IDNO 1024600019733, VAT Code 0211958, a company registered in the Republic of Moldova. Registered office: MD-2012, Republic of Moldova, Chișinău, 91 Vasile Alecsandri Street, Office 10.

General contact: support@travelone.eu; tel. +373 78850108. B2B support / helpdesk: helpdesk@travelone.eu; tel. +373 78850108. Data protection contact: support@travelone.eu.

Site public: www.travelone.md. Portal profesional B2B: partners.travelone.md.

2. Who is the B2B Portal for?

The B2B portal is intended for travel agencies, operators, distributors and other professional partners approved by TravelOne. The portal is not designed as a direct purchase channel for individual consumers.

A new user can create an account and use the search functions within the limits of the permissions granted. Booking and payment rights are activated by TravelOne after verifying the B2B relationship and, according to the current operational flow, after signing the contract with the Agency.

3. The role of TravelOne depending on the product

Depending on the service booked, TravelOne may act as an agent, intermediary, distributor and/or technological facilitator, according to the product documentation and applicable law. For services provided by third parties, the provider and the applicable rules are identified in the booking/confirmation to the extent available.

4. Services, rates and conditions

Information about services, pricing, fees, availability, and rules may come from TravelOne systems and integrated sources, including airlines, hotels, wholesale providers, and aggregators. Pricing and availability are dynamic and revalidate before final confirmation when required by the provider.

5. Applicable legal documents

  • B2B Terms and Conditions;
  • Flight booking conditions;
  • Hotel booking conditions;
  • City Break Conditions;
  • Payment and refund terms;
  • Information on data protection;
  • Cookie Policy / Cookie Settings;
  • Rights, complaints and support.

If TravelOne and the Agency have a separately signed B2B contract, that contract and the special conditions of the booking apply according to the priority rules set out in the contractual documentation and mandatory rules.

6. Rights of the final traveller

The B2B nature of the Portal does not eliminate the imperative rights of the passenger, tourist or final guest. The Agency must transmit to the end customer the mandatory information and documents applicable to the booked service, and TravelOne and the suppliers are liable according to their legal role and applicable law.

7. Languages and updates

The date of the last update of the page is displayed in the Portal. Material changes are communicated through the Portal and/or by e-mail when the nature of the change requires it.

The page is available in RO/EN/RU. In case of differences between versions, the Romanian version legally prevails.

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